Analyst Quotes“KANA…has made its mark with highly scalable multi-channel customer service solutions that combine eService, knowledge management, case management, process management, and Web collaboration.” “KANA, a best-of-breed eService provider, continues to evolve its breadth and depth. KANA Software’s strategy is to help the world’s leading brands deliver service experiences that drive customer retention and loyalty and differentiate them from the competition by blending technology, services, and strategy. …KANA has evolved into a robust, capable customer interaction solution provider.” Dr. Natalie L. Petouhoff
“KANA is a large e-service vendor with a solid customer base and a well-established solution architecture.” Johan Jacobs
“A comprehensive customer service suite … to meet all requirements.” “… especially strong Web collaboration, email management, self-service, and knowledge management.” “Proven scalability and reliability. KANA is a good choice for companies that have a large number of concurrent agents and/or high volumes of customer emails, chats, and Web self-service requests. Customers with multi-thousand agent contact centers achieve sub-second response times with millions of customer records.” Chip Gliedman
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