Strategic Services

Develop a roadmap to success with KANA Strategy Services

KANA Strategy Services can help you establish quantifiable business goals and a strategic roadmap to ensure the success of your project. We will help your team develop an understanding of industry best practices and envision your future customer service solution. Our experts will also work with you to develop a credible business case as well assess tactics to drive adoption and ensure user expectations are exceeded. With a high degree of customer service and industry-specific experience, proven frameworks, and a unique maturity model, KANA delivers focused, highly actionable strategy services including:

Strategy and Planning
Custom on-site strategy days, workshops, research studies and readiness planning using proven processes and frameworks to ensure rapid results.

Service Experience Assessment
Rapid assessment of your enterprise’s readiness for moving to a customer-centric service model, including benchmarking, user experience future state model and preliminary business case.

Knowledge Management or Self-Service Program Development
Knowledge Management and online support current state assessment, user adoption strategy, initial content architecture and program roadmap.