Customer Care

Worldwide training and technical support for KANA products

When you choose KANA, you choose a services organization dedicated to helping you achieve the highest level of customer satisfaction while reducing costs for customer interactions. KANA delivers end-to-end training and customer care that enable you to optimize your service operations for always exceptional customer service interactions.

KANA Education Services
KANA offers a flexible curriculum of courses on how to implement, configure and optimize KANA products to meet business objectives. Designed to fit your specific learning needs, KANA courses can be delivered in KANA classrooms, over the Web, or even on-site at your location.

KANA Customer Care
KANA Customer Care provides an experienced team of support representatives and engineers dedicated to delivering outstanding service. In addition, a personalized Web portal allows you to initiate and track requests as well as tap into the same resources used by KANA support staff to answer questions and resolve issues.